Privacy Policy
mee88 takes your privacy seriously. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and how we keep it secure. Please read it carefully — it applies to all users of the mee88 platform, including players based in Malaysia.
How mee88 Protects Your Personal Data
256-Bit SSL Encryption
All data transmitted between your device and mee88's servers is protected with industry-standard 256-bit SSL/TLS encryption. Your personal and financial information is secured in transit at all times.
No Data Sold to Third Parties
mee88 does not sell, rent, or lease your personal data to third parties for marketing or commercial purposes. Your information is used exclusively for the purposes described in this Privacy Policy.
You Control Your Data
You have the right to access, correct, update, and request deletion of your personal data at any time, subject to our legal retention obligations. Requests can be submitted via our support team.
Minimal Data Collection
We collect only the personal data that is necessary for the specific purposes described in this policy — principally account management, KYC compliance, payment processing, and service improvement.
Defined Retention Periods
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable regulatory and legal obligations. Data is securely deleted or anonymised upon expiry of the retention period.
Breach Notification Commitment
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, mee88 will notify affected users in a timely manner in accordance with applicable data protection obligations.
Introduction
This Privacy Policy ("Policy") describes how mee88 ("mee88", "we", "us", "our") collects, uses, stores, discloses, and otherwise processes personal data in connection with the operation of the mee88 online sportsbook and gaming platform, accessible at https://mee88.cam ("Platform").
mee88 is committed to handling personal data responsibly and in compliance with applicable international data protection standards and the requirements of our gaming licensing authority. We recognise that users entrust us with sensitive personal and financial information when they register and transact on our Platform, and we take that responsibility seriously.
This Policy applies to all individuals who access or use the mee88 Platform, including registered players, visitors browsing the Platform without registering, and any individual who contacts mee88 through our support channels. By accessing the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately.
This Policy should be read in conjunction with mee88's Terms & Conditions and Responsible Gambling Policy, both of which are available on the Platform.
Note for Malaysian Users: mee88 operates under international gaming licensing. While we apply data protection standards consistent with internationally recognised frameworks, Malaysian users should also be aware of their rights and protections under the Personal Data Protection Act 2010 (PDPA) of Malaysia, to the extent applicable.
Definitions
The following terms have the meanings set out below wherever they appear in this Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, contact details, identification numbers, financial data, device identifiers, and behavioural data. |
| "Data Subject" | Any living individual to whom Personal Data relates — in the context of this Policy, primarily registered users and visitors to the mee88 Platform. |
| "Data Controller" | mee88, which determines the purposes and means of processing Personal Data collected through the Platform. |
| "Data Processor" | Any third party that processes Personal Data on behalf of mee88 under a contractual arrangement, such as payment processors, KYC verification services, and cloud hosting providers. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, organisation, structuring, storage, adaptation, retrieval, use, disclosure, transmission, restriction, erasure, or destruction. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of a Data Subject's agreement to the processing of their Personal Data for a stated purpose. |
| "KYC" | Know Your Customer — identity and age verification procedures required as part of regulatory and anti-money laundering compliance. |
Data We Collect
mee88 collects the following categories of Personal Data, depending on your interaction with the Platform:
Identity & Contact Data
- Full legal name, date of birth, nationality, and gender.
- Email address, mobile phone number, and residential address — including city (e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam) and postcode.
- Government-issued identity document details (Malaysian MyKad number, Passport number, or Driver's Licence number) submitted during KYC verification.
Financial & Transaction Data
- Payment method details, including e-wallet identifiers (Touch 'n Go eWallet, Boost, GrabPay), bank account identifiers for DuitNow, FPX, Maybank, CIMB, Public Bank, and Hong Leong transactions, and cryptocurrency wallet addresses for BTC/USDT deposits.
- Deposit and withdrawal transaction records, including amounts, timestamps, payment references, and processing statuses.
- Account balance history and net gaming revenue figures.
Gaming & Behavioural Data
- Bet history, wager amounts, game selections, win/loss records, and bonus utilisation.
- Session duration, login and logout times, and frequency of Platform access.
- Responsible gambling tool usage — deposit limits set, cooling-off periods activated, self-exclusion requests.
Technical & Device Data
- IP address, device type, operating system, browser type and version, and screen resolution.
- Geolocation data (country/region level) inferred from IP address.
- Cookies, session tokens, and similar tracking technologies as described in Section 10.
Communication Data
- Records of communications with mee88 support, including live chat transcripts, email correspondence, and support ticket content.
- Feedback, complaint submissions, and survey responses.
Minimisation Principle: mee88 applies the principle of data minimisation — we collect only what is genuinely necessary for the specific purpose at hand. We do not collect sensitive categories of personal data (health, religion, political opinion, biometric data) unless explicitly required for AML/KYC compliance and only with appropriate safeguards in place.
How We Collect Personal Data
mee88 collects Personal Data through the following primary channels:
- Direct submission: Information you provide when creating an Account, completing KYC verification, making deposits or withdrawals, contacting support, or responding to surveys and promotions.
- Automated collection: Technical data collected automatically when you access the Platform, including via cookies, log files, and server-side analytics tools.
- Third-party sources: Identity and fraud-risk data received from third-party KYC verification service providers, payment processors, and fraud prevention partners, where you have authorised those providers to share data or where we are required to conduct such checks for compliance purposes.
- Publicly available sources: Information from publicly accessible records consulted as part of AML due diligence procedures, including sanctions lists and adverse media databases.
Purposes of Data Processing
mee88 processes Personal Data for the following specific purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and securing your mee88 Account; authenticating your identity on login; managing Account settings and preferences. |
| KYC & Age Verification | Verifying that you are at least 21 years of age; confirming your identity to meet AML regulatory requirements and prevent fraud. |
| Payment Processing | Processing deposits and withdrawal requests via Touch 'n Go eWallet, DuitNow, FPX, Maybank, CIMB, and other approved payment methods; verifying payment ownership; preventing payment fraud. |
| Regulatory Compliance | Meeting obligations under anti-money laundering (AML), counter-terrorist financing (CTF), and responsible gambling regulations imposed by mee88's licensing authority. |
| Responsible Gambling | Monitoring for indicators of problem gambling behaviour; enforcing deposit limits and self-exclusion requests; providing personalised responsible gambling interventions. |
| Service Improvement | Analysing aggregated user behaviour and Platform performance data to improve functionality, content, and user experience. |
| Customer Support | Responding to enquiries, resolving disputes, and maintaining communication records for quality assurance and compliance purposes. |
| Marketing Communications | Sending promotional offers, bonus notifications, and Platform updates where you have provided consent or where we have a legitimate interest in communicating with existing users. |
| Fraud & Security | Detecting and preventing fraudulent activity, multiple account abuse, money laundering, and any other prohibited conduct described in mee88's Terms & Conditions. |
Legal Basis for Processing
mee88 processes Personal Data on the following legal bases, consistent with internationally recognised data protection principles:
- Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you have agreed to — including account creation, payment processing, bet settlement, and KYC verification.
- Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including AML/CTF obligations, gaming licence conditions, and tax reporting requirements.
- Legitimate interests: Processing that serves mee88's legitimate operational interests — such as fraud prevention, service improvement, and security monitoring — provided such interests do not override your fundamental rights and freedoms.
- Consent: Processing for which you have provided explicit, informed, and freely withdrawable consent — principally marketing communications and certain analytics activities. You may withdraw consent at any time by contacting support or updating your Account communication preferences.
Data Sharing & Disclosure
mee88 does not sell or rent Personal Data to third parties. We share Personal Data only in the limited circumstances described below:
- Payment service providers: We share payment-related data with payment processors and financial institutions facilitating your deposits and withdrawals — including DuitNow operators, FPX service providers, e-wallet platforms (Touch 'n Go, Boost, GrabPay), and banking partners (Maybank, CIMB, Public Bank, Hong Leong). These providers process data solely to execute your payment instructions.
- KYC and identity verification providers: We share identity document data with licensed third-party KYC service providers to facilitate the verification procedures described in Section 5. These providers are contractually bound to use your data solely for the verification purpose.
- Fraud prevention and AML screening: We share relevant data with fraud detection services and sanctions screening databases as required by our AML/CTF compliance programme.
- Technology and infrastructure providers: We share technical operational data with cloud hosting, cybersecurity, and platform infrastructure providers who process data on our behalf as Data Processors under contractual data processing agreements.
- Legal and regulatory authorities: We disclose Personal Data to law enforcement agencies, regulatory bodies, gaming authorities, or courts of competent jurisdiction where required by applicable law, court order, or regulatory directive.
- Business transactions: In the event of a merger, acquisition, or sale of all or substantially all of mee88's assets, Personal Data may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained.
All third-party Data Processors engaged by mee88 are subject to written data processing agreements that require them to process Personal Data only on mee88's documented instructions, to maintain appropriate technical and organisational security measures, and to comply with applicable data protection laws.
International Data Transfers
mee88 is an internationally operating platform. As such, your Personal Data may be stored and processed in countries other than Malaysia, including countries where mee88's infrastructure providers, payment processors, and KYC service partners operate.
Where Personal Data is transferred internationally, mee88 takes appropriate steps to ensure that adequate data protection safeguards are in place, consistent with the standards required by recognised data protection frameworks. These safeguards may include:
- Transferring to countries that have been recognised as providing an adequate level of data protection.
- Using contractual clauses with recipients that impose data protection obligations equivalent to those applicable in the jurisdiction of the originating transfer.
- Applying appropriate technical and organisational security measures to protect data in transit and at rest.
By using the mee88 Platform, you acknowledge and consent to the international transfer of your Personal Data in accordance with this Policy.
Data Retention
mee88 retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention principles:
- Active Account data: Retained for the duration of the Account's active status plus any post-closure period required by applicable law or regulatory obligation.
- KYC and identity verification records: Retained for a minimum of 5 years following Account closure or the completion of the relevant transaction, in accordance with AML regulatory requirements.
- Transaction records: Financial transaction data is retained for a minimum of 5 years to meet AML reporting obligations and potential audit requirements.
- Support and communication records: Retained for up to 3 years following the closure of the relevant support interaction, for quality assurance and dispute resolution purposes.
- Marketing consent records: Retained for the duration of the consent period plus a reasonable post-withdrawal retention period for demonstrating compliance.
Following the expiry of applicable retention periods, Personal Data is securely deleted, anonymised, or rendered permanently inaccessible. Anonymised or aggregated data from which individuals cannot reasonably be identified may be retained indefinitely for statistical and analytical purposes.
Please note that requests for data deletion may not be fully honoured where retention is required by law — for example, AML regulations mandate that identity verification and transaction records be retained for a minimum period regardless of a deletion request.
Cookies & Tracking Technologies
mee88 uses cookies and similar tracking technologies to operate and improve the Platform, personalise your experience, and support our security and analytics functions. By continuing to use the Platform, you consent to the use of cookies in accordance with this section.
Types of Cookies Used
- Essential Cookies: Strictly necessary for the Platform to function. These enable session authentication, security features, and basic navigation. They cannot be disabled without affecting Platform functionality.
- Functional Cookies: Enable personalised features such as language preferences, remembered login status, and customised display settings. These improve your experience but are not essential.
- Analytics Cookies: Collect aggregated, anonymised data about how users interact with the Platform — including pages visited, session duration, and error encounters — to help us improve Platform performance and content.
- Security Cookies: Support fraud detection and prevention, multi-account detection, and bot identification systems.
Managing Cookies
You can manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to block, delete, or restrict cookies on a per-site basis. Please note that disabling certain cookies may affect the functionality of the mee88 Platform, including the ability to log in or maintain session state.
mee88 does not use third-party advertising or retargeting cookies. We do not participate in cross-site behavioural advertising programmes.
Your Rights as a Data Subject
Subject to applicable law and any overriding legitimate interests or legal obligations, you have the following rights in relation to your Personal Data held by mee88. To exercise any of these rights, please contact our support team using the details provided in Section 15.
Right of Access
Request a copy of the Personal Data mee88 holds about you, along with information about how it is processed.
Right to Rectification
Request correction of inaccurate or incomplete Personal Data held in your Account or our records.
Right to Erasure
Request deletion of your Personal Data where there is no compelling reason for continued processing, subject to legal retention obligations.
Right to Restriction
Request that we restrict processing of your Personal Data in certain circumstances, such as while the accuracy of data is contested.
Right to Portability
Receive a structured, machine-readable copy of your Personal Data to transfer to another controller, where processing is based on consent or contract.
Right to Object
Object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we can demonstrate compelling legitimate grounds.
Withdraw Consent
Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.
Automated Decision-Making
Request human review of any decisions made solely by automated means that significantly affect you, such as Account risk assessments.
mee88 will respond to all verified data subject requests within 30 calendar days. Complex requests may be extended by a further 60 days with prior notification. We reserve the right to verify your identity before processing any data rights request.
Children's Privacy
The mee88 Platform is strictly intended for adults aged 21 years and above. mee88 does not knowingly collect, process, or retain Personal Data from individuals under the age of 21. Age verification is enforced at the point of registration and through KYC procedures as described in Section 3.
If mee88 discovers or is notified that an Account has been registered by or on behalf of a person under 21, we will immediately suspend the Account, delete all associated Personal Data to the extent permitted by legal obligations, and forfeit any Account balance in accordance with our Terms & Conditions.
If you have reason to believe that a minor has accessed the mee88 Platform and provided personal information, please contact us immediately using the details in Section 15 so that we can take appropriate action.
Data Security
mee88 implements a range of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
- Encryption in transit: All data transmitted between users and mee88 servers is encrypted using 256-bit SSL/TLS protocols.
- Encryption at rest: Sensitive data stored in mee88's databases — including identity documents and payment information — is encrypted using AES-256 standard encryption.
- Access controls: Access to Personal Data is restricted on a strict need-to-know basis. Staff with access to Personal Data are subject to confidentiality obligations and regular security training.
- Two-factor authentication: Available for all user Accounts and mandatory for staff accessing administrative systems containing Personal Data.
- Infrastructure security: Platform infrastructure is hosted with enterprise-grade cloud providers employing physical, network, and application-layer security controls, including DDoS mitigation and intrusion detection.
- Regular security assessments: Periodic vulnerability assessments and penetration testing conducted by qualified third-party security professionals.
Notwithstanding these measures, no data transmission over the internet or electronic storage system is completely secure. While mee88 takes all reasonable precautions to protect your data, we cannot guarantee absolute security. Users are encouraged to use strong, unique passwords and to enable two-factor authentication on their Accounts.
Amendments to This Policy
mee88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or Platform functionality. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made.
Where changes are material — for example, where we begin processing Personal Data for a new purpose or share data with a new category of third party — we will notify registered users via email or in-platform notification with reasonable advance notice before the changes take effect.
Your continued use of the mee88 Platform following notification of any changes to this Policy constitutes your acknowledgement and acceptance of the revised Policy. If you do not agree to the revised Policy, you should discontinue use of the Platform and may request Account closure by contacting support.
We encourage you to review this Policy periodically. Previous versions of the Policy are available on request from our support team.
Contact & Complaints
If you have any questions, concerns, or requests regarding this Privacy Policy or the way mee88 processes your Personal Data, please contact our Data Protection team using the details below:
Complaints
If you believe mee88 has processed your Personal Data in a manner that violates applicable data protection law, you have the right to lodge a formal complaint. We strongly encourage you to contact us in the first instance so that we can attempt to resolve your concern directly.
If you are not satisfied with our response, you may escalate your complaint to the supervisory authority or data protection regulator competent in your jurisdiction, or to the dispute resolution body designated by mee88's gaming licensing authority.
Malaysian users wishing to raise concerns relating to the processing of personal data may also consider their rights and remedies under the Personal Data Protection Act 2010 (PDPA), administered by the Department of Personal Data Protection Malaysia (JPDP). mee88 will cooperate with any formal regulatory enquiry received through proper official channels.
We're Here to Help
Our support team is available 24/7 to answer any questions about how mee88 handles your personal data. You can also review our full Terms & Conditions or visit our FAQ for quick answers. For players aged 21 and above only.
21+ For players aged 21 and above only. Play responsibly.